September 2023


How CX Can Combat Customer Churn

While automation has found its way into some of the operations of an organization, such as automating inventory or production, there are also cases of automation in less suspecting operations of an organization. Billing automation, for example, is a solution that is highly beneficial to both the internal operations of an organization and the customers of said organization. Without having to waste precious resources on time-consuming and error-prone manual billing processes, more and more organizations are realizing the benefits of billing automation. One example of these benefits is offering customers multiple billing options. In doing so, more customers are given the opportunity to purchase, which can improve sales conversions and retention. Some of these billing options include subscriptions, retainers, net-30, prepaid, pay-on-delivery and more. At the same time, producing timely and accurate bills with multiple options can challenge an accounts receivable department that relies on manual efforts. Automated billing saves time, reduces errors and ensures the company sends the correct bill every time and on time, which goes a long way in improving the customer experience as well. For more information on how this automation is contributing to a more memorable customer experience in various industries, please check out the infographic coupled alongside this post.

How CX Can Combat Customer Churn an infographic provided by BillingPlatform, a company specializing in revenue recognition software

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